Question 1

Can I cancel my order?

Accepted Answer

You are able to cancel your order with no penalty! An order can usually be canceled within 24 hours of purchase, but it is not guaranteed. You must cancel your order before it ships. If the item has already shipped before you cancel, the order will be considered complete. Please read our return policy.

Question 2

I am not in love with my order. Can it be returned? What if there is an issue with the product?

Accepted Answer

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 7 days to send it back to us for a full refund. Please contact us for the return address. However, you must ship it back at your own expense. Once we have receive the product, we will refund the full amount of your original purchase. Please Include your name and order number on the returned parcels. Please view our return policy for further clarification.

Question 3

I have entered an incorrect address. What do I do now?

Accepted Answer

If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check, if the address given is wrong, kindly notify us via email at support@wellnessicawears.com. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be issued after the 24 hours of incorrect submission.

Question 4

I have a question that was not answered in this FAQ. Can you please help?

Accepted Answer

Absolutely! We are here to help! Please use the live chat for the fastest response. You can also call us or send an email to support@wellnessicawears.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly. Thanks.

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